An internal poll of Zoom employees found that only 1% wanted to return to the office full-time. Taking that on board, Zoom has announced that it is preparing for a hybrid approach in its return to the workplace, strategically mixing remote and in-office work. This will be enabled by the Zoom platform, with features like Zoom Rooms Smart Gallery designed to create an inclusive experience for both in-person and remote workers.

Zoom has consistently engaged with employees on return-to-office preparations, regularly updating staff during bi-weekly all-hands meetings, to create a safe space for them to express any concerns regarding potential plans. Flexibility remains a top priority, with over half the Zoom workforce voting for a hybrid approach, a quarter wanting to work from home permanently, and the rest mostly working remotely on a full-time basis already.

“There isn’t a one-size-fits-all approach to returning to the office, and we’re listening to our employees to understand their concerns and help guide our plans,” commented Kelly Steckelberg, Chief Financial Officer at Zoom. “Any decision we make at Zoom ladders into one goal: maintaining a mutual sense of trust between leadership and employees, as higher trust leads to a happier, more productive workforce. We’re carefully listening and learning, but ultimately, our office reopenings will be one component of a flexible, hybrid approach.”

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